Hi, everyone! We wanted to lay out some basic rules and expectations for the way we operate to ensure fairness and transparency. These rules apply for sales, interactions, and transactions both on Facebook and on Instagram.
Serenity Collective is ran out of our Nanaimo, BC home, on beautiful Vancouver Island. We do not have a physical storefront. All of our available items can be found in the Drops albums on our Facebook Page, or on our Instagram. If you love what you find here, please consider leaving us a positive review/recommendation on our Page, and following us on Instagram (@serenitycolletivevi).
Serenity Collective is ran primarily by Shanae Conroy, with support from her husband, Brennan. This is not our primary source of income; we both work full-time jobs while raising a rambunctious kid. We thank you for your patience, cooperation, and understanding as we work hard to find you fun, unique, vintage, and handmade treasures or oddities for your home.
While we love your comments, likes, and reactions on our posts, we ask that the business side of things (negotiation, arranging for pickup/delivery, etc.) happens in direct messages, whether on Facebook or over on Instagram.
We sincerely hope that you come to love the new-to-you treasures you will find within. Please bear in mind, however, that due to the nature of vintage items, everything is sold as-is and all sales are final.
We do not operate on a first-come, first-served basis. There are no holds unless you have paid upfront or, at the very least, have made a firm commitment to come and pick up.
Interac eTransfer is the preferred method of payment. We will also accept cash. We are not a “business” and cannot process Point-of-Sale transactions (debit, credit). We ask that in the memo for your eTransfer you make note of which item(s) you are purchasing. Please do not send payment until you have confirmed in a message on Facebook or Instagram that you are committing to buying the item.
We can, typically, arrange for you to pick up your order after 5:30 PM Monday-Friday. We’re also happy to figure out something on weekends. Exact location for pick up will be provided on commitment, but we are located near Quarterway School and the East Wellington Branch of the Royal Canadian Legion in Nanaimo. No-showing on your scheduled pickup without checking in could result in your being banned from the Page or future sales.
We are happy to arrange for delivery, for a small fee. Our typical delivery ranges and fees are:
In all delivery scenarios, we ask that you pay for your item(s)+delivery in advance.
We do our best to keep the Available Items listings up-to-date between Facebook and Instagram. Occasionally you may find something appearing to be available that, unfortunately, already been sold; this is especially possible in the rush of activity that follows a posting of a new set of items. We give you our apologies if this happens to you.
While we do our best to be accurate with the measurements we post in our listings, all measurements are approximate. Our measurements will always be given in imperial (feet/inches) and we strive to be accurate to within 1/2 to 1/4 of an inch.
These rules are subject to change at any time; we ask that you review them occasionally.
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